Every Jaipur Rug comes with dedicated warranty coverage because beauty should last as long as the memories you make with it.
Clear warranty guidelines at a glance
Manufacturing defects in the fabric weave structure
Uneven coloring or dye application during production
Colors running when following care instructions
Threads coming loose during normal early usage
Any defects from the factory or production process
Damage caused by pets including chewing or scratching
Heat damage from cigarettes, irons, or other hot objects
Damage from harsh chemicals or incorrect cleaning
Color loss due to prolonged exposure to direct sunlight
Permanent indentations from heavy furniture or objects
Every rug is unique check your coverage duration.
Simple 4-step process
Don't just take our word for it. See how we've helped real customers protect their investment with our hassle-free warranty claims.
✨ 92% of claims resolved within 15 days
My 3-year-old hand-knotted rug developed loose threads after regular use. I was worried about the repair cost, but Jaipur Rugs approved my claim in just 2 days and I had a replacement delivered in under 2 weeks!
My 3-year-old hand-knotted rug developed loose threads after regular use. I was worried about the repair cost, but Jaipur Rugs approved my claim in just 2 days and I had a replacement delivered in under 2 weeks!
Our warranty covers manufacturing defects for up to 24 months for specific rug types, as detailed in our warranty policy.
Please notify us via email at shop@jaipurrugs.comor call+91 9039195506, providing three images of the damaged rug or carpet and proof of purchase.
No, logistic charges are borne by the customer. However, Jaipur Rugs can arrange for pickup and delivery for your convenience.
The warranty does not cover wear, tear, accidental stretch ,stains, color and texture changes, rolling marks, matting, crushing, and odors.
No, the warranty is non-transferable and only valid for the original purchaser with proof of purchase.
